Eastcote Florist is proud to be your trusted local flower expert, delivering fresh and beautiful arrangements promptly throughout Eastcote and neighbouring areas. We take great pride in providing the highest standard of floral quality and customer service. Our Fresh Flowers Guarantee means you can order with confidence, knowing that every bouquet or arrangement is crafted with care and delivered at its best.
Every bouquet leaves our shop in peak condition, carefully packaged by our professionals. However, should your flowers arrive in a damaged state, please let us know within 24 hours of receipt. To speed up our assessment, we recommend you provide clear photos of the damaged items and their packaging. Upon verifying the issue, we can offer a full refund or a replacement bouquet, whichever you prefer, at no additional cost to you.
We stand behind the freshness of our flowers. Our guarantee ensures that your arrangements will remain vibrant for a minimum of five days from the delivery date, provided they are cared for according to our guidelines. In rare cases where flowers do not last for the freshness window, please notify us within this period with details of the issue, so we can address it promptly and fairly.
Customer happiness is our top priority. If your order does not meet expectations due to freshness, quality, or an error in order fulfilment, we will offer a suitable solution as quickly as possible. After evaluating the situation, you may choose between a refund or a free replacement arrangement. Please ensure that all claims are made within 5 days of delivery to qualify for our freshness guarantee. Our friendly team is committed to making things right and ensuring you are delighted with your purchase.
At Eastcote Florist, we value all feedback and use it to improve our flowers and service. If you wish to make a complaint about any aspect of your experience, simply contact our shop in Eastcote during business hours. Provide your order details and a summary of your concern. We aim to respond to all complaints within 24 working hours, working with you towards a fair and swift resolution. Your satisfaction and trust are the foundations of our business.
As a dedicated florist serving Eastcote households and businesses, your peace of mind matters to us. Our transparent Returns, Refunds & Complaints policy is designed to give you confidence when ordering fresh flowers for any occasion. You can trust Eastcote Florist for reliable, friendly service and a genuine commitment to quality—and happiness in every delivery.
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