Welcome to Eastcote Florist’s online flower delivery service. These Terms & Conditions set out the agreement between you (the customer) and us (Eastcote Florist) for the use of our website and online purchasing of flowers and related gifts, specifically optimised for customers in Eastcote and surrounding areas. By placing an order on our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making any purchase.
Eastcote Florist is a UK-based, independent florist providing flower delivery services throughout Eastcote and its neighbouring areas. Our mission is to deliver high-quality, fresh floral arrangements directly to your door for all occasions, utilising an efficient and secure online ordering system.
By placing an order through our website, you confirm that you are at least 18 years of age and are legally capable of entering into binding contracts. Our service is available for residential and commercial addresses within Eastcote and the surrounding regions as detailed on our website.
Our online flower delivery process is designed for simplicity and security:
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders where an item is unavailable, incorrect pricing has occurred, or our delivery zone does not cover the provided address.
Payments for all flower delivery orders must be made in full at the time of purchase through our secure online checkout. We accept major credit and debit cards, as well as other specified payment methods provided during checkout. All prices are quoted in GBP (£) and include VAT at the applicable rate.
Payment card details are processed securely and are not stored by Eastcote Florist. Your payment must clear before your order is processed and scheduled for delivery. In the event a payment fails or is declined, the order will not be confirmed and no flowers will be dispatched.
We offer flower delivery throughout Eastcote and selected neighbouring areas. Our delivery times and charges are displayed at the point of checkout, and are subject to change at our discretion. Deliveries are made Monday to Saturday, excluding UK bank holidays unless otherwise specified.
Orders placed before our published cut-off time may be eligible for same-day or next-day delivery, dependent on product and location availability. While we aim to meet requested delivery times, we cannot guarantee specific delivery slots. If the recipient is unavailable at the time of delivery, our driver may leave the flowers in a safe place or with a neighbour, as per your delivery instructions. Eastcote Florist will not be held responsible for deliveries affected by incorrect delivery addresses or lack of access instructions.
Whilst we strive to match your chosen bouquet as closely as possible, flower varieties and other product components are subject to seasonal and local availability. In rare circumstances, we reserve the right to substitute flowers, greenery, or packaging with similar items of equal or greater value and quality without prior notice. Personal messages and gift add-ons (such as balloons or chocolates) are also subject to availability.
You may cancel or amend your order up to 24 hours before the scheduled delivery date by contacting us via the contact details provided on our website (excluding email addresses, phone numbers, or WhatsApp numbers in this text). Beyond this window, and for same-day orders, we are usually unable to cancel or alter orders as they are immediately prepared for dispatch.
If we are unable to fulfil your order for any reason (for example, due to stock or delivery issues), we will notify you as soon as possible and offer a suitable alternative or a full refund. Eastcote Florist is not responsible for failed deliveries caused by incomplete or inaccurate delivery information provided by the customer.
Flowers and perishable products are not covered by the Consumer Contracts Regulations for returns. However, your satisfaction is important to us. If there is a problem with the quality or condition of your flower delivery, please contact us within 24 hours of receipt with photographic evidence and details of the issue. If your complaint is upheld, we will offer a replacement or refund at our discretion. Non-perishable gift items may be returned within 14 days of receipt, provided they are unused and in original packaging. Return postage for non-perishable items is the responsibility of the customer unless the item is agreed by us to be faulty.
Product images displayed on our website are representative of the product that will be delivered, but natural variations in flowers, greenery, and arrangement style will occur. While every effort is made to ensure product descriptions, images, and pricing are correct, Eastcote Florist reserves the right to change these at any time without notice. Errors on product pages are corrected as soon as possible, and affected orders may be cancelled with notice and a full refund issued.
Occasionally, Eastcote Florist may offer discounts, promotional codes, or special offers for flower delivery in Eastcote and nearby areas. All promotions are subject to terms specified at the time of issue, may not be combined, and are not transferable or redeemable for cash unless expressly stated. Expired promotions cannot be applied retrospectively.
Our liability to you in connection with any order is strictly limited to the purchase price of that order. Eastcote Florist will not be liable for any loss, whether direct or indirect, including consequential, special, or punitive damages resulting from the use of our website, failure to deliver, delay in delivery, or products that do not meet your expectations (except where prohibited by law). Nothing in these terms affects your statutory rights as a consumer under UK law or excludes or limits liability for death or personal injury arising from our negligence, fraud, or fraudulent misrepresentation.
All website content, images, branding, and materials are the intellectual property of Eastcote Florist or its licensors. You may not copy, reproduce, or exploit any part of our website without express written permission.
Your privacy is important to us. Any personal information supplied to us as part of your order will be processed in accordance with our Privacy Policy and in compliance with UK Data Protection legislation. Your details will not be shared with third parties except where necessary to fulfil your order and delivery.
These Terms & Conditions, and all matters relating to orders, deliveries, or use of the Eastcote Florist website, are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any claim or dispute arising from your use of our services or these terms.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. The most current version will be posted on this page, and your continued use of our online flower delivery service constitutes your acceptance of any changes.
If you have any queries, complaints, or require clarification regarding these Terms & Conditions, please refer to the contact methods provided on our website. We are committed to resolving customer concerns promptly and fairly.
These Terms & Conditions apply to all customers using the Eastcote Florist online flower delivery service within Eastcote and the surrounding areas, unless otherwise stated. For any questions about whether your postcode falls within our delivery zone, please check the relevant page on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Eastcote , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Eastcote .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
